Day 22

E-governance 

Electronic governance or e-governance is the application of IT for delivering government services, exchange of information, communication transactions, integration of various stand-alone systems between government to citizen (G2C), government-to-business (G2B), government-to-government (G2G), government-to-employees (G2E) as well as back-office processes and interactions within the entire government framework. Through e-governance, government services are made available to citizens in a convenient, efficient, and transparent manner. The three main target groups that can be distinguished in governance concepts are government, citizens, and businesses/interest groups. In e-governance, there are no distinct boundaries. finance and support.

E-governance Services on UMANG

Unified Mobile Application for New-age Governance (UMANG), is a mobile app issued by the Government of India for access to central and state government services. The app supports 13 Indian languages and is available for Android, iOS and Windows.

The app is aimed at all citizens of India and offers hundreds of services including payment, registration, information search and application forms. It is a component of the Digital India initiative, intending to make government services available to the general public online and around the clock.

Benefit of UMANG

All Document at One Place

All SERVICES at one place

All ENGAGEMENTS at one place and All TRANSACTIONS at one place

• FEEDBACK & RATING
• CUSTOMER SUPPORT
• NOTIFICATIONS
• LIVE CHAT

DigiLocker

DigiLocker is a flagship initiative of Ministry of Electronics & IT (MeitY) under Digital India Corporation (DIC). DigiLocker aims at ‘Digital Empowerment’ of citizen by providing access to authentic digital documents to citizen’s digital document wallet. The issued documents in DigiLocker system are deemed to be at par with original physical documents as per Rule 9A of the Information Technology (Preservation and Retention of Information by Intermediaries providing Digital Locker facilities) Rules, 2016 notified on February 8, 2017 vide G.S.R. 711(E).

Benefits of DigiLocker

• Benefits to Citizens
  1. Important Documents Anytime, Anywhere!
  2. Authentic Documents, Legally at Par with Originals.
  3. Digital Document Exchange with the consent of the citizen.
  4. Faster service Delivery- Government Benefits, Employment, Financial Inclusion, Education, Health.
• Benefits to Agencies
  1. Reduced Administrative Overhead: Aimed at the concept of paperless governance. It reduces the administrative overhead by minimizing the use of paper and curtailing the verification process.
  2. Digital Transformation: Provides trusted issued documents. Issued Documents available via DigiLocker are fetched in real-time directly from the issuing agency.
  3. Secure Document Gateway: Acts as a secure document exchange platform like payment gateway between trusted issuer and trusted Requester/Verifier with the consent of the citizen.
  4. Real Time Verification: Provides a verification module enabling government agencies to verify data directly from issuers after obtaining user consent.